Privacy Policy

Updated Privacy Policy (Revised & Expanded)

Last Updated: [03/13/2026

This Privacy Policy explains how GoProAi LLC ("GoProAi," "we," "us," or "our") collects, uses, discloses, and protects Personal Information when you access or use our websites, platforms, services, products, domains (including legal.goproai), software, CRM systems, AI tools, video services, and related offerings (collectively, the “Services”).

This Policy is designed to align with U.S. privacy laws, Texas business operations, GDPR principles (where applicable), TCPA, CAN-SPAM, and standard enterprise SaaS practices.

1. Information We Collect

We collect Personal Information in the following ways:

1.1 Information You Provide Directly

When you create an account, engage our Services, make a payment, or communicate with us, we may collect:

Account & Business Information: Name, company name, job title, billing address, email address, phone number, account credentials, payment details, transaction history.

CRM & Service Data: Information submitted through CRM systems, intake forms, automations, AI interactions, call recordings, transcripts, messages, and operational workflows configured on your behalf.

Content & Submissions: Inputs, uploads, files, prompts, scripts, feedback, recordings, videos, images, or other materials provided by you or generated through your use of the Services.

Communications: Emails, calls, texts, chat messages, support tickets, and other communications with GoProAi.

Marketing & Social Media Interactions: Contact information and interaction data when you engage with our social media pages or marketing campaigns. Social platforms may also provide aggregated analytics.

1.2 Information Collected Automatically

When you access or use the Services, we automatically collect certain information, including:

Log & Usage Data: IP address, browser type, access times, pages viewed, referring URLs, session duration, call metadata, message activity, and system events.

Interaction & Engagement Data: Features used, workflows triggered, AI interactions, content viewed, time spent, geographic region (city/state level), time zone, and performance metrics.

Device & Technical Data: Device type, operating system, unique device identifiers, network information, and browser configuration.

Cookies & Similar Technologies: We use cookies, pixels, tags, and similar technologies to operate Services, improve functionality, remember preferences, and analyze usage. You may control cookies through browser settings; however, disabling cookies may impact Service functionality.

Analytics & Performance Tools: We use analytics providers to understand usage trends, improve Services, and optimize performance.

2. How We Use Personal Information

We use Personal Information to:

Provide, operate, maintain, and improve the Services

Configure, manage, and support CRM, automation, AI, and video services

Communicate with you regarding updates, service notices, billing, and support

Send marketing, educational, and promotional communications (subject to your preferences)

Monitor performance, quality assurance, training, and system security

Conduct analytics, research, and product development

Detect, prevent, and investigate fraud, misuse, or security incidents

Comply with legal, regulatory, and contractual obligations

Protect the rights, property, and safety of GoProAi, our clients, and others

3. Legal Bases for Processing (Where Applicable)

Where required by law (including GDPR), GoProAi processes Personal Information based on:

Performance of a contract

Legitimate business interests

Your consent (where required)

Compliance with legal obligations

4. Disclosure of Personal Information

We may disclose Personal Information to:

Service Providers & Vendors: Trusted third parties who assist with hosting, payments, communications, analytics, video processing, CRM infrastructure, AI operations, and support services.

Business Transfers: In connection with a merger, acquisition, financing, restructuring, or sale of assets.

Legal & Compliance Purposes: When required by law, subpoena, court order, regulatory request, or to protect our rights, users, or systems.

Affiliates: GoProAi affiliates and subsidiaries for operational and administrative purposes.

We do not sell Personal Information.

5. Communications & Consent (TCPA / CAN-SPAM)

5.1 Consent to Communication

By submitting your Personal Information or using the Services, you consent to receive communications from GoProAi and its affiliates via email, phone calls, SMS/text messages, postal mail, and other methods related to Services, updates, billing, and offerings.

5.2 Automated Communications

You acknowledge that communications may include autodialed or prerecorded messages delivered using automated technology. Separate express consent will be obtained where required by law for telemarketing communications.

5.3 Opt-Out

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us. Operational or transactional communications may continue as permitted by law.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access Personal Information we hold about you

Correct or update inaccurate information

Request deletion of Personal Information

Restrict or object to certain processing

Request data portability

Withdraw consent where processing is based on consent

Requests may be submitted to [email protected]. We may require verification before processing requests.

7. Children’s Privacy

The Services are not intended for children under 13. We do not knowingly collect Personal Information from children under 13. If such data is discovered, it will be deleted. Users under 18 must have parental or guardian permission.

8. Third-Party Websites & Platforms

The Services may contain links to third-party websites or platforms not operated by GoProAi. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Data Security & Retention

We implement commercially reasonable technical and organizational safeguards to protect Personal Information. However, no system can guarantee absolute security.

We retain Personal Information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

10. International Data Transfers

Personal Information may be processed and stored in the United States and other jurisdictions where GoProAi or its service providers operate. We implement appropriate safeguards for international transfers as required by law.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of the Services constitutes acceptance of the updated Policy.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

GoProAi LLC
Email: [email protected]

By using the Services or proceeding with payment, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.